Website Terms & Conditions

Last updated: 7 September 2025

Welcome to Eco Flame (“we”, “our”, “us”). By accessing or using our website eco-flane.com

(the “Site”) and our services, you agree to these Terms and Conditions. If you do not agree, please do not use our Site.

1. Use of Our Website

You must be at least 18 years old to use our Site.

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use.

We may suspend or withdraw the Site without notice if necessary.

2. Products and Services

All products and services are subject to availability.

Prices are listed in GBP (£) and may change without notice.

We reserve the right to refuse or cancel orders if payment issues or errors occur.

3. Payment Terms

Unless agreed otherwise in writing, payment is due on completion of work.

We accept payment by debit/credit card, bank transfer, or cash (where agreed).

Finance options are advertised on our website and may be available through a third-party finance provider.

If you choose to apply for finance, you will be entering into a contract directly with the finance provider, not Eco Flame.

We are not the lender and are not responsible for the finance agreement, approval process, repayment terms, or any disputes arising from the finance provider’s services.

4. Warranties

All installations and products supplied by Eco Flame come with a 12-month standard warranty covering workmanship and basic defects.

Any warranty period beyond 12 months is provided by the manufacturer only, and subject to their terms.

Warranty claims must be supported with proof of purchase and may be subject to inspection.

5. Delivery and Installation

Estimated delivery or installation times are provided in good faith but are not guaranteed.

Risk in the goods passes to you upon delivery or installation.

We are not responsible for delays outside our control (e.g. postal strikes, courier issues, supplier shortages).

6. Returns and Refunds

If you change your mind, you may cancel within 14 days of receiving your goods, in line with UK Consumer Contracts Regulations.

Items must be unused, in their original packaging, and returned at your own cost.

Refunds will be made within 14 days of receiving the returned item.

7. Intellectual Property

All content on the Site (logos, text, images, design) is owned by or licensed to us.

You may not copy, reproduce, or use our content without prior written consent.

8. Limitation of Liability

We do not guarantee the Site will always be available or error-free.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Privacy

Your use of our Site is also governed by our Privacy Policy, which explains how we handle your personal data.

10. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Eco Flame

Email: ecoflame.westmids@gmail.com

United Kingdom