Privacy Notice
Last updated: 7 September 2025
This privacy notice explains how Eco Flame (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website eco-flame.com and our related services. It is written to meet the requirements of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions, please contact us at: ecoflame.westmids@gmail.com.
1. Information We Collect
We may collect and process the following types of personal data:
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Name and contact details (email, phone number, address)
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Account login details (if you create an account)
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Payment and billing details (for purchases)
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Information you provide when contacting us
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Technical data such as IP address, browser type, and usage information (via cookies and analytics tools)
We do not knowingly collect data from children under 18.
2. How We Use Your Information
We use your personal information to:
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Provide and manage our services
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Process payments and deliver orders
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Respond to enquiries and provide customer support
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Send you service updates and administrative messages
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Improve our website and services
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Comply with legal or regulatory obligations
We only use your information where we have a lawful basis, which may include:
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Your consent
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Fulfilling a contract with you
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Compliance with legal obligations
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Our legitimate interests (e.g. improving services, preventing fraud)
3. Sharing Your Information
We will not sell or rent your data. We may share information with trusted third parties who help us deliver services, such as:
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Payment providers
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IT and hosting providers
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Analytics and marketing platforms (where cookies are used, with your consent)
All third parties are required to handle your data securely and in line with UK GDPR.
4. Cookies and Tracking
We use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings. For more information, please see our Cookie Policy.
5. Data Retention
We will only keep your data for as long as necessary to fulfil the purposes set out in this notice or as required by law (e.g. tax and accounting). After this period, your data will be securely deleted or anonymised.
6. Data Security
We take appropriate technical and organisational measures to protect your personal data. However, no system is completely secure, so you provide information at your own risk.
7. Your Rights (UK GDPR)
You have the following rights under UK data protection law:
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Access to your data (request a copy)
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Rectification (correct inaccurate data)
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Erasure (request deletion of your data)
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Restrict processing (limit how we use your data)
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Data portability (request transfer of your data to another provider)
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Object to processing (including direct marketing)
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Withdraw consent (where processing is based on consent)
To exercise your rights, email us at ecoflame.westmids@gmail.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection: www.ico.org.uk.
8. International Transfers
If we transfer your data outside the UK, we will ensure it is protected by appropriate safeguards, such as contracts approved by the ICO.
9. Changes to This Notice
We may update this notice from time to time to reflect changes in the law or how we operate. Updates will be posted on this page with a new “last updated” date.
10. Contact Us
If you have any questions about this notice or how we handle your data, please contact us:
Eco Flame
Email: ecoflame.westmids@gmail.com
United Kingdom